1.1.These terms are the terms and conditions applicable to the loyalty program known as the Velocity Rewards Program ("Velocity"). Velocity has been established and is operated by Velocity Rewards Pty Ltd ACN 116 089 448 as trustee of The Loyalty Trust (VRPL).
1.2. If you apply to become, or become, a Member of Velocity, use your Velocity Membership Card or Velocity Membership Number, or use any of the benefits arising from Velocity (including claiming any Reward) you will be taken as having been bound by these terms, and will be taken to have given the privacy consents referred to in these terms.
1.3. These terms are separately for the benefit of, and separately enforceable by, each of VRPL and Velocity Program Partners ("Program Partners"). Program Partners are organisations with whom VRPL has an agreement concerning:
(a) VRPL entering credits (Points and/or Status Credits) in the account held by VRPL concerning you (Velocity Membership Account) as a result of certain eligible transactions; and
(b) those organisations supplying benefits (Rewards) to you when VRPL accepts and notifies them of a valid redemption request from you.
1.4. This Agreement is governed by and will be construed in accordance with the law in force in the State of Queensland, Australia and you agree to submit to the non-exclusive jurisdiction of courts of that State. Members should note that they may have rights under the Trade Practices Act (1974) and State and Territory legislation which can not be contracted out of. Nothing in these Terms and Conditions either limits, or purports to limits these consumer rights.
1.5. If any provision in this Agreement is void or unenforceable, that provision shall be read down to the extent necessary to make it valid and enforceable and, to the extent that it cannot be so read down, shall be deemed to be severed from this Agreement.
1.6. References to "we", "us" and "our" are references to VRPL and all Program Partners each and any of whom may separately enforce these terms.
1.7. An electronic communication from us will satisfy any requirement for a written communication. Any electronic communication we send you will be taken to be received by you on the next business day after we send it, provided we have sent it to the email address you have provided to us. An electronic communication you send to us will be taken to be received by us on the next business day after you send it, provided you send it through the on-line feedback form available at www.velocityrewards.com.au or to info@velocityrewards.com.au.
1.8. References to dollars or "$" means Australian dollars.
"Annual Assessment Process" means the process as set out in clause 5.5.
"Any Seat" refers to seats in any fare class available to the general public.
"Benefits Expiry" means the date two months after your Review Date, shown on Gold Velocity Membership Cards or Silver Velocity Membership Cards as 'Benefits Expire'.
“Car Hire Partner” means Europcar, Thrifty and Hertz, as applicable.
"Codeshare Flights" means flights operated by an airline different to the airline marketing the flight. For example, flights where you are travelling under a Virgin Blue flight number, but the flight is operated by another carrier.
"Grace Period" means, where a Member has had their Velocity Status Level downgraded on a Review Date, the period from the Review Date until the Benefits Expiry.
"Immediate Benefit Period" means the period from the day after a Member achieves sufficient Status Credits to be upgraded to the next Status Level (or purchased an upgrade to a higher Status Level, where relevant) until the next Review Date.
"Join Date" means the date you joined Velocity.
"Other Airline Partners" means:
(a) In relation to earning Velocity Points: Virgin Blue, V Australia, Pacific Blue, Polynesian Blue, Emirates, Virgin Atlantic, Airlines PNG, Malaysia Airlines, Skywest, Delta Air Lines, Virgin America and Hawaiian Airlines; and
(b) in relation to redeeming Points: Virgin Blue, V Australia, Pacific Blue, Polynesian Blue, Emirates, Virgin Atlantic, Malaysia Airlines, Hawaiian Airlines, Delta Air Lines and Skywest.
"Qualification Period" means:
(a) For your first year of Membership, the period from your Join Date until your Review Date;
(b) For every subsequent year of Membership, each twelve month period beginning on the day after your Review Date.
"Qualifying Room Rates" means the room rates which are set by hotel Program Partners as being eligible for earning Points. As a guide, Qualifying Room Rates do not include promotional rates, wholesale packages, conference rates and group tour rates, employee discount rates, rates booked through third party web sites offering discounted 'distressed' inventory or 'last minute' accommodation deals, Member benefits discount rate and award or discount certificates, free or complimentary hotel stays, special rates offered through travel agencies, special rates offered to airline crew, airline employees, travel agent employees, Program Partner employees or other industry discount rates. See the relevant Program Partner website for full details
"Qualifying Stay" means a stay:
(a)on Qualifying Room Rates;
(b)which is a minimum of one night's accommodation and meets the criteria set by each hotel Program Partner in relation to the maximum number of nights accommodation (see clause 18 below).
"Redemption Class" means a restricted fare class with limited availability which is only available to Velocity Members for redemption with Velocity Points. A Redemption Class fare can require less Points to redeem, but in addition to limited availability, there are generally more restrictions on the fare. For more details of the restrictions applicable to Redemption Class Air Rewards, please see below or contact the Velocity Membership Contact Centre.
"Review Date" means the last day of the month in which the yearly anniversary of your Join Date falls
"The Lounge" means the airport lounge program of that name operated by Virgin Blue Airlines Pty Ltd (ACN 090 670 965), and located in selected airports, as identified at http://www.virginblue.com.au/thelounge/.
"Total Benefits Period" means the amount of time you are eligible to enjoy the benefits of a Status Level you have achieved. Total Benefits Period is calculated as follows:
(a)Maintaining Status Level - If, during the Qualification Period immediately before a Review Date, you achieve enough Status Credits to maintain the same Status Level, then your Total Benefits Period is the Qualification Period immediately following the Review Date plus the Grace Period (if a Grace Period is applicable).
(b)Upgrading a Status Level - If, during the Qualification Period immediately before a Review Date, you achieve enough Status Credits to be upgraded to the next Status Level, then your Total Benefits Period for your upgraded Status Level is the Immediate Benefits Period, plus the Qualification Period immediately after the Immediate Benefits Period plus the Grace Period (if applicable).
(c)Moving down a Status Level - If you are a Gold Member or Silver Member and, during the Qualification Period immediately preceding a Review Date, you did not earn enough Status Credits to maintain that Status Level, your Total Benefits Period for your downgraded Status Level is the remainder of the Qualification Period immediately following the Grace Period for your previous Status Level, plus (if applicable) the Grace Period following your next Review Date.
"Open Jaw" travel means a journey where:
(a) The return flight does not start from the same place you landed (for example you fly Brisbane to Sydney and your return is Canberra to Brisbane); or.
(b) The return flight does not return to the start point of the trip (for example you fly Brisbane to Sydney and then return Sydney to Coolangatta).
"Virgin Blue Group of Airlines" means Virgin Blue Airlines Pty Limited ACN 090 670 965 (Virgin Blue), Pacific Blue Airlines (Aust) Pty Ltd ACN 097 892 389 (Pacific Blue Aust), Pacific Blue Airlines (NZ) Limited (Pacific Blue NZ) and Polynesian Blue Limited (Polynesian Blue)
3.1.You can become a Member of Velocity if you are an individual resident in Australia, New Zealand, Papua New Guinea, Fiji, Cook Islands, Vanuatu, Tonga, Solomon Islands or Samoa, aged 2 years or above, meet any eligibility criteria set out in these terms (and any others posted on www.velocityrewards.com.au from time to time) and have your application for Membership accepted by VRPL (acceptance being at VRPL's sole discretion). Corporations are not eligible for Membership.
3.2.The criteria for Membership include completing an enrolment in the form VRPL requires. For security reasons, VRPL may require applicants for Membership to provide information including personally identifying information about themselves and family members (for example, an applicant's mother's maiden name and date of birth). If VRPL accepts an application, the applicant may be assigned a Velocity Membership Number, password and PIN. For online enrolment, once your application has been processed successfully we will send you a confirmation e-mail. For enrolment through the Velocity Membership Centre, you will become a Member when you first use your Velocity Membership Card or Velocity Membership Number.
3.3.Applicants for Membership will not be charged an enrolment fee if they apply for Membership online at www.velocityrewards.com.au. An enrolment fee currently applies to enrolment through the Velocity Membership Centre. For details of the enrolment fee, please see the Fees Schedule.
3.4.You cannot accrue Points and/or Status Credits until you are a Member of Velocity.
3.5. Subject to Clause 4.15. Membership of Velocity is personal to you. This means that Membership, Velocity Membership Cards and all benefits associated with Membership (including Points, Status Credits and Rewards) are not transferable to anyone else.
3.6.The Velocity Membership Card remains the property of VRPL. You must take reasonable care of that card, and return it, or destroy it on request.
3.7.You may terminate your Membership at any time by giving written notice to VRPL. VRPL may, acting reasonably, terminate or suspend your Membership at any time if VRPL believes that you have acted inappropriately. Inappropriate conduct includes (but is not limited to): fraud; failure to pay any monies owing; and/or breach of these Terms and Conditions of Membership. If VRPL intends to terminate your Membership Account in accordance with this clause, and to do so would not expose VRPL to risk of loss or damage, VRPL will provide you with written notice and you will have 14 days to rectify the breach (where possible) and advise Velocity in writing why your Membership Account should not be terminated. VRPL will review any response you provide and will advise you of its decision. If there has been no Points or Status Credit earning or Points redeeming activity recorded on your Membership account for a period of 36 consecutive months VRPL may, on 30 days notice terminate your Membership. To avoid having your Membership terminated, simply earn or redeem Velocity Points or Status Credits during the 30 day notice period. Points or Status Credits related to earn activity must be credited to your account during the notice period. On termination of your Membership for any reason, all benefits associated with the Velocity Program (whether they be Points or Status Credits, and whether those benefits have accrued or not) and the Membership Account will be closed and you may lose your Points and/or Status Credits. To the extent permitted by law, (which may impose non-excludable obligations, terms, conditions, warranties and consumer rights into the supply and/or sale of goods by VRPL), you agree that we will not be liable for any loss or damage whatsoever which you or anyone else may suffer as a result of any termination or suspension of your Membership. If you die, VRPL will give the executors or administrators of your estate an opportunity to notify VRPL within 12 months after your death with their wishes regarding Points allocated to you at the time of your death.
3.8.Where we must give you notice of any matter concerning the Velocity Program, we will be taken to have given you that notice if we send you a communication (whether by email, post or otherwise) to the address (including email address) as notified by you from time to time.
3.9.We will not permit more than one Velocity Membership Account to be held concerning you. We may, but are not obliged to, provide you with any statements regarding any activity affecting your Velocity Membership Account. Activity information may be made available at www.velocityrewards.com.au. If you ask us to send you a paper form of activity statement, we may, as a precondition to agreeing, ask you to pay an administration fee. For details of the fees applicable to paper statements, please see the Fees Schedule.
3.10.You will tell us if any details we have recorded concerning you change, as soon as practicable after the change. You must do this in the manner set out on www.velocityrewards.com.au or by calling the Velocity Membership Centre number posted on www.velocityrewards.com.au. Before recording any change, you will give us any written proof reasonably requested by us in order to verify the change.
3.11.You agree that producing your Velocity Membership Card or quoting your Velocity Membership Number, password and PIN may be required by us as a precondition of any activity which may result in your claim to Points, Status Credits, Rewards or other benefits associated with Velocity.
3.12.The Velocity Membership Card is not a payment card. If you know or suspect, or should reasonably know or suspect, unauthorised use of your Membership Card, Membership Number, password, PIN or unauthorised use of your Points and/or Status Credits, or your Membership Card has been lost, stolen or mislaid you must advise VRPL as soon as possible. Any unauthorised use of your Membership Number, password or PIN, or unauthorised use of your Points, is solely your responsibility until you notify VRPL.
3.13.A Replacement Card Fee (as per the Fee Schedule) may be charged if you ask us to issue you with a replacement Velocity Membership Card. When processing a request for a replacement Membership Card, we may require you to produce reasonable supporting documentation (for example, we may require a copy of a police report in the case of a stolen card or a marriage certificate in the case of a name change) in order to verify that the request is genuine.
3.14.We may waive the Replacement Card Fee in the following circumstances:
(a)the Membership Card’s magnetic strip is malfunctioning, in which case we will require the defective Membership Card to be returned to Velocity;
(b)you have changed your name as a result of marriage, divorce or by deed poll;
(c)your Membership Card was stolen; or
(d)you never received your Membership Card from Velocity - i.e. it was lost in the post. If you do not receive your Membership Card you must advise Velocity within 3 months of joining or changing Status Level.
3.15.You will act fairly and reasonably to us in all matters connected with your application for, and membership of, Velocity. This obligation includes that you will:
(a) not give us any incorrect or incomplete information;
(b) not in any way sell, barter, attempt to transfer or otherwise deal with any benefits (including Points, Status Credits and Rewards) connected with Velocity;
(c) not otherwise abuse or misuse any benefits accorded to you as a Member of Velocity;
(d) not engage in conduct which is unlawful or illegal, or which brings Velocity or any Reward Partner into disrepute, or engage in conduct which is in breach of the Velocity Membership Terms and Conditions;
(e) take steps to satisfy yourself that you have sufficient Points to redeem for any Reward you have requested;
(f) regularly check your Velocity Membership Account from time to time to check that Points and Status Credits have been properly credited. You must notify us of any discrepancies in your Membership Account concerning any transaction within 3 months after that transaction. We may decline to make any amendments for discrepancies notified outside that period; This does not affect the statutory period within which you can sue for any breach of contract;
(g) regularly check http://www.velocityrewards.com.au or contact the Velocity Membership Centre to check for any changes to these terms, and
(h) give us such information as we reasonably request in order to verify any entitlements associated with Velocity. This may include information in the form, for example, of boarding passes and car rental agreements.
4.1.Points and Status Credits are solely a unit of measurement adopted by VRPL and not any form of contractual right, property or currency. Points and Status Credits are not subject to your direction, control or other entitlement. Points and Status Credits cannot be redeemed for cash.
4.2.We will only allocate Points and Status Credits in respect of you for eligible transactions with eligible organisations. These details will be as set out at www.velocityrewards.com.au from time to time. You cannot purchase Points or Status Credits. Members can purchase Status Levels, in accordance with these terms and conditions and any others as posted on www.velocityrewards.com.au
4.3.You may check the number of Points and Status Credits in your Velocity Membership Account from time to time at no cost by logging into Your Account via the website www.velocityrewards.com.au
4.4. There may be some delay between eligible transactions with Program Partners and our allocation of Points and/or Status Credits in your Membership Account.
4.5.We will not allocate Points and/or Status Credits (and may reverse any allocation) in respect of any transaction which is the subject of a cancellation, refund or return.
4.6.If you are also a member of any other airline, car rental or hotel program then you may only earn Points and/or Status Credits in one program for any flight, car rental or hotel stay unless specified otherwise by VRPL. We will not allocate Points and/or Status Credits which are also the subject of credits in such other program and we will not allow Points to be transferred to or replaced with credits in another program.
4.7.Without incurring any liability to you, we may reverse or cancel Points and/or Status Credits which have been allocated to you through breach of this Agreement or otherwise incorrectly.
4.8.Specific limits regarding Points and/or Status Credits for specific types of transactions are set out in these Terms and Conditions, and also on www.velocityrewards.com.au. These are in addition to the limits set out in these terms. VRPL may apply additional terms in respect of the availability of, and eligibility for, Points and/or Status Credits by notice on www.velocityrewards.com.au or in relation to material detrimental changes, by 30 days written notice to you. You agree to observe these additional terms. If there is any conflict between those additional terms and these Terms and Conditions, the latter prevail.
4.9.Transactions which qualify for Points and/or Status Credits and the basis upon which Points and/or Status Credits are earned differ amongst Program Partners and may vary depending on whether you are a Velocity Red, Silver or Gold Member. The earning propositions from time to time of various Program Partners are as set out in the Earning Page at www.velocityrewards.com.au.
4.10.The payment and/or number of Points required to redeem for particular Rewards from time to time is set out on at www.velocityrewards.com.au. Points and Status Credits earn and Points redemption may be limited, withdrawn, modified, cancelled, increased or otherwise amended from time to time by us.
4.11.The allocation of Points and Status Credits may be subject to taxes (including GST), duties, levies, charges or other liabilities. You accept sole responsibility for informing yourself of these, and for such taxes, duties, levies, charges and other liabilities
4.12. However, all enquiries regarding Points, Status Credits and Rewards must be directed to the Velocity Membership Contact Centre within 3 months from the date of any activity giving rise to your enquiry.
4.13.VRPL may receive a payment from Program Partners to enable the provision of Rewards to you.
4.14.You cannot pool or combine your Points and/or Status Credits with those of others to redeem Rewards, move from one Status Level to another, or for any other reason.
4.15.You can transfer Velocity Points from your Membership Account to the Membership Account of any of your family members. A maximum of 4 transfers each year from your Membership Account is allowed. Each transfer must be for a minimum of 5,000 Points and a maximum of 100,000 Points. You can transfer for free online but a fee in accordance with the Fees Schedule will apply when transferring via the Membership Contact Centre. You agree to ensure that you enter correct details before completing the transfer. Transfers cannot be reversed once made.
5.1.Velocity has three Status Levels, Red, Silver and Gold. When you join the Velocity Program you will be allocated to Red Membership. Members can only be one Status Level at any one time. You can achieve a higher Status Level by earning Status Credits or purchasing a Status Level.
5.2.Only Status Credits count towards determining your Status Level. Status Credits can only be earned through eligible transactions with selected Program Partners, including Virgin Blue, Pacific Blue Aust, Pacific Blue NZ, Polynesian Blue, V Australia and other Partners as notified from time to time on www.velocityrewards.com.au.
5.3.Status Credits are tracked and listed separately in your Velocity Membership Account and on your statement for the sole purpose of determining your Status Level. Status Credits cannot be used to redeem Rewards.
5.4.Members need to achieve a minimum amount of Status Credits in a Qualification Period to maintain or move up a Status Level, as set out in the table below. Status Level Minimum Status Credits Red N/A Silver 20,000 Status Credits in each Qualification Period Gold 50,000 Status Credits in each Qualification Period
5.5.On each Review Date, the number of Status Credits you have earned in the immediately preceding Qualification Period will be assessed and your Status Level will be calculated and adjusted according to the following:
(a)If, during the Qualification Period immediately before the Review Date, you achieve enough Status Credits to maintain the same Status Level, then for the Qualification Period following the Review Date you will maintain that Status Level.
(b)If, during the Qualification Period immediately before the Review Date, you achieve enough Status Credits to be upgraded to the next Status Level, then for the Immediate Benefits Period and the Qualification Period following the Review Date you will maintain that upgraded Status Level.
(c)However, if you are a Gold or a Silver Member, and during the Qualification Period immediately preceding the Review Date you did not earn enough Status Credits to maintain that Status Level, then your Status Level will be adjusted to the Status Level below from the Review Date. However, you will continue to enjoy the benefits of your previous Status Level for the Grace Period. Members will only be downgraded one Status Level at a time."Annual Assessment Process"
5.6.Following the Annual Assessment Process, your Status Credit balance will be reset to zero on your Review Date, to commence the next Qualification Period. For example, if you joined Velocity on 15 March 2008:
(a)Your Join Date is 15 March 2008;
(b)Your first Qualification Period is 15 March 2008 – 31 March 2009 ("First Qualification Period");
(c)Your first Review Date is 31 March 2009 ("First Review Date"). Every subsequent Review Date will be on 31 March of each year.
(d)Your second Qualification Period is 1 April 2009 – 31 March 2010 (“Second Qualification Period”). Every Qualification Period from then on is from 1 April - 31 March the following year.
(e)Your second Review Date is 31 March 2010 (“Second Review Date”).
If, on 25 June 2008 (i.e. during your First Qualification Period), you achieved 20,000 Status Credits (enough to become a Silver Member) then from 26 June 2008 (the day after you achieved the necessary number of Status Credits) until your First Review Date is your Immediate Benefits Period. On your First Review Date (31 March 2009) your Status Credit balance will be reset to zero and you will be eligible to continue to enjoy the benefits of Silver Membership for your Second Qualification Period plus the 2 month Grace Period directly following the Qualification Period
Maintain - If during your Second Qualification Period you achieve enough Status Credits to maintain Silver Membership, then on your Second Review Date your Status Credit Balance will be reset to zero and you will continue to enjoy the benefits of Silver Membership for the next Qualification Period plus the 2 month Grace Period directly following the Qualification Period.
Downgrade - If during your Second Qualification Period you do not earn enough to maintain Silver Membership (less then 20,000 Status Credits) then on your Second Review Date your Status Level will be adjusted to Red Membership. You will continue to enjoy the benefits of Silver Membership for the Grace Period following your Second Review Date (i.e. until 31 May 2010) and then you will be a Red Member for the remainder of the following Qualification Period.
Upgrade - If during your Second Qualification Period you earn enough Status Credits to be upgraded to Gold Membership (more then 50,000 Status Credits) then (as when you were upgraded from Red to Silver) from the day after you achieved the necessary number of Status Credits to be upgraded to Gold Membership, until your Second Review Date (31 March 2010) is your Immediate Benefits Period. On the Second Review Date your Status Credit balance will be reset to zero and you will be eligible to enjoy the benefits of Gold Membership for your next Qualification Period, and if applicable, any Grace Period following your next Review Date.
5.7.Gold and Silver Members are entitled to the following benefits, for the Total Benefits Period, subject to the terms and conditions as set out below:
(a)Priority check-in (where available) at selected airports which Virgin Blue, Pacific Blue (Aust), Pacific Blue (NZ), Polynesian Blue and V Australia fly to/from, as specified on www.velocityrewards.com.au. Members must show their valid Gold or Silver Membership Card at check-in to access this benefit.
(b) Priority Phone Service through the Velocity Membership Contact Centre.
5.8. In addition to the benefits set out in clause 5.7 Velocity Silver Members are entitled to the following benefits during the Total Benefits Period.
(a) A voucher for a single, complimentary entry to The Lounge. The voucher is only valid for use by the Silver Member and an accompanying travelling guest and is not transferable. The voucher is valid for six months, and must be handed to Lounge team members when the Silver Member enters The Lounge. If the Member does not use the voucher within six months, the voucher expires and can no longer be used. If the Silver Member is already a member of The Lounge, the complimentary pass to The Lounge is void and cannot be used.
(b) For the Total Benefits Period, Velocity Silver Members have access to a discounted rate for annual membership to The Lounge, as advertised from time to time on www.velocityrewards.com.au. If the Member is already a member of The Lounge, no refunds will be given on existing Lounge membership. The current membership to The Lounge must expire before the Velocity Silver Member can purchase an annual Lounge membership at the discounted rate. The discounted annual Lounge membership rate can be taken up by the Velocity Silver Member at anytime during the Total Benefits Period, and the Lounge membership is valid for twelve months from the date it is purchased.
Lounge Membership and entry to The Lounge is subject to the terms and conditions of The Lounge as amended from time to time and available on line at www.virginblue.com.au/thelounge/terms/. Members must present their valid Velocity Silver Membership card to Lounge staff in order to access The Lounge.
(c) During the Total Benefits Period, each Silver Member (Adult or Child) has a complimentary baggage allowance when travelling on Virgin Blue, Pacific Blue (Aust), Pacific Blue (NZ) and Polynesian Blue, subject to the following terms and conditions:
i. Each Velocity Silver Member is permitted to check-in baggage weighing a total of 23 kg, free of charge.
ii. Infants (under 2 years of age) do not receive a free baggage allowance.
iii. Check-in baggage that exceeds 23 kgs will attract excess baggage charges.
iv. Each piece of baggage must not weigh more than 32 kg or exceed total linear dimensions of 140 cm (add together the depth, width and length);
v. If Silver Members have connecting flights, other carriers have different baggage allowances. It is the responsibility of the Member to ensure that they comply with the baggage requirements of any other carriers that they may be travelling with.
vi. Entitlement to complimentary baggage allowance is determined by Status Level at the time of booking the flight.
5.9. In addition to the benefits set out in 5.7, Velocity Gold Members are entitled to the following benefits during the Total Benefits Period:
(a) Complimentary membership to Virgin Blue’s The Lounge, subject to the following terms and conditions:
i. Membership of The Lounge and entry to The Lounge is subject to the terms and conditions of Lounge membership as amended from time to time and available on line at www.virginblue.com.au/thelounge/terms/.
ii. Members must present their valid Velocity Gold Membership card to Lounge team members in order to access The Lounge.
iii. If the Velocity Gold Member holds a current membership to The Lounge as at the date that they are upgraded to Gold Status Level as a result of achieving 50,000 Status Credits in the Qualification Period, they will be entitled to a pro-rata refund, calculated as follows:
-Lounge membership payment multiplied by (whole months of Lounge membership remaining, divided by twelve)
iv. When calculating the refund amount owing to a Gold Member for a purchased membership to The Lounge, any part of a month that has been used will be considered equivalent to a full months use.
v. Where a Gold Member is entitled to a refund, this will be calculated and refunded to the Member automatically. It may take up to sixty days for any applicable refund to be calculated and refunded.
vi. Where a refund is payable, it will be credited back through the method of payment as recorded by The Lounge.
(b) Complimentary entry to the Malaysian Airlines “Golden Lounge” in Sydney International Airport and the Alaska Airlines “Board Room” Lounge in Los Angeles International Airport.
Entry to partner lounges is subject to the following restrictions;
i. The Gold Member must be travelling on a V Australia flight which departs the day they are seeking access to the partner lounges, and must present their boarding pass and Lounge Invitation card to staff at the partner lounge.
ii. Entry is subject to the terms, conditions and house rules of the partner lounge, as applicable from time to time, including:
(a) For the Malaysian Airlines “Golden Lounge”:
(i) people under 18 years of age must be accompanied by an adult;
(ii) Entry will be permitted up to three hours before the departure time of the V Australia flight.
(b) For the Alaska Airlines “Board Room” Lounge, people under 21 years of age must be accompanied by an adult.
iii. Gold Members may be accompanied by of a maximum of one guest who is travelling on the same flight regardless of fare class, unless otherwise specified.
iv. Entry is subject to space availability.
6.1. In this Agreement, references to the redemption of Points refers to your request to VRPL to manage the process under which a Program Partner is directed by VRPL to supply an eligible Reward to you in accordance with eligibility criteria set out at www.velocityrewards.com.au from time to time.
6.2. Rewards are subject to availability. We may make any changes (including withholdings and cancellations) to Rewards and their availability from time to time in our absolute discretion. VRPL may procure the supply of a Reward which is different from the particular Reward you have requested. VRPL will endeavour to procure that any such different reward will be of comparable value and nature to the particular Reward requested by you.
6.3. Points may only be redeemed in the manner set out at www.velocityrewards.com.au.
6.4. The redemption of Points and the supply of Rewards may be subject to taxes (including GST), duties, levies, charges or other liabilities. Where the amount of taxes (including GST), duties, levies charges or other liabilities is known to Velocity and directly related to the Reward, it will be displayed on the Velocity website or available by contacting the Membership Contact Centre.
6.5. Without limiting the above, additional terms regarding the redemption of Points for particular types of Rewards are set out in the terms published by or on behalf of VRPL from time to time on www.velocityrewards.com.au. Where there is any inconsistency between the Membership terms and conditions and any other terms and conditions published on www.velocityrewards.com.au, the Membership terms and conditions prevail. You agree to all such terms.
6.6.The number of Points allocated to you must be sufficient for the particular Reward requested by you at the time of processing your redemption request.
7.1.The consideration for the Agreement constituted by these terms and conditions (Agreement) is VRPL's commitment to you to do the following for so long as VRPL operates Velocity:
(a)receive and process your application for Velocity Membership;
(b)maintain records of Points and Status Credits;
(c)assigning you to the appropriate Status Level, and allocating the corresponding benefits of your Status Level in accordance with these terms and conditions;
(d)establish and manage relationships with Program Partners concerning eligible transactions to earn Points and Status Credits and the provision of Rewards;
(e)manage the allocation of Points and Status Credits, and the redemption of Points;
(f)procure the supply of Rewards to you by Program Partners
(g)where you have given us an electronic contact address, send you electronic messages to that address providing updates and information concerning Velocity, and
(h)provide you with information (at the then current address for you which you have given us) concerning Velocity if you do not, or are unable to, have access to means of communicating with us via www.velocityrewards.com.au.
7.2.Our obligations under this Agreement are based on, and limited by, the various limitations and obligations to which you have purported to agree by enrolling for Velocity Membership, whether or not this Agreement is enforceable against, or voidable by, you.
7.3. Whilst VRPL will take reasonable care when advertising available Rewards, Rewards are not manufactured or supplied by VRPL, and VRPL makes no commitments regarding the supply of particular Rewards. Without limitation, VRPL cannot guarantee the availability of particular Rewards to meet any redemption request. VRPL and any Program Partners may limit, withdraw, modify, cancel or increase the availability of particular Rewards. Neither we, nor any Program Partner who is not the supplier of a particular Reward, will be liable for any loss, damage or expense (however caused) arising from any failure or omission by Program Partners to supply particular Rewards to you. Separate terms for the supply of Rewards may apply to your relationship with Program Partners in respect of Rewards. VRPL is not a party to those separate terms (they do not form part of any contract between you and VRPL) and is not liable for any loss, damage or expense (however caused) in connection with that supply arrangement. Should you have any claim regarding the quality or otherwise of a Reward, you should direct that claim to the supplier of that Reward.
7.4.VRPL's contracts with Program Partners are personal to VRPL and those Program Partners and are not enforceable by you or for your benefit.
7.5. WE MAY MAKE CHANGES AFFECTING THE VELOCITY PROGRAM AT ANY TIME. THESE CHANGES MAY AFFECT ANY FEATURES OF THE VELOCITY PROGRAM AND THESE TERMS. WHILE WE WILL GIVE YOU 30 DAYS WRITTEN NOTICE OF ANY MATERIAL DETRIMENTAL CHANGE TO THESE TERMS AND CONDITIONS AND ALSO POST DETAILS AT www.velocityrewards.com.au, WE MAY NOT GIVE YOU ANY OTHER NOTICE OF CHANGES, AND IT IS YOUR RESPONSIBILITY TO KEEP YOURSELF FAMILIAR WITH THE CURRENT FEATURES AND TERMS OF THE VELOCITY PROGRAM. THE TERMS WHICH APPLY TO ANY ACCUMULATED POINTS AND/OR STATUS CREDITS ARE THOSE IN FORCE ON THE DATE THEY ARE ISSUED AND THE TERMS APPLYING TO THE REDEMPTION OF POINTS ARE THOSE APPLYING AT THE DATE OF REDEMPTION. IF THERE IS INCONSISTENCY, THE TERMS APPLYING AT THE DATE OF REDEMPTION PREVAIL.
7.6.We do not guarantee that Velocity will continue indefinitely, or that it will always be managed and operated by VRPL. Velocity (and this Agreement) may be terminated by VRPL generally, or in respect of some aspects of it. VRPL will give at least 90 days notice of termination of Velocity (whether by email, post or otherwise) to the address (including email address) as notified by you from time to time, and by posting details on www.velocityrewards.com.au. You will be entitled to redeem any Points that you have accrued as at the date of termination of the Velocity Program for a period of 90 days from when you receive notification of the termination of Velocity. We do not guarantee the range or identity of Program Partners - they may change from time to time. Where commercially practicable, Velocity will give you:
(a) 90 days written notice if Virgin Blue is withdrawing as a Rewards Partner;
(b) 30 days written notice of withdrawal of any other Rewards Partner. Notice will be sent to the address (including email address) as notified by you from time to time.
Notice will also be posted on www.velocityrewards.com.au.
8.1.From time to time, we may charge fees to you for all or any of the services which are the subject of our commitments to you. We will give you not less than 30 days written notice of the introduction of, or change to, any fees, and also post details on the Fee Schedule at www.velocityrewards.com.au
8.2.Certain additional fees apply (as per the Fees Schedule) where you undertake activities through the Velocity Membership Contact Centre instead of www.velocityrewards.com.au. If you are unable, in our reasonable opinion, to access our website because of disability or impairment, we will on application waive any additional fee or fee component that would otherwise apply.
8.3.VRPL accepts no responsibility for and makes no representation about your tax liability as a result of participating in the Velocity Program or from using any of the Rewards or accessing the benefits of any Status Level or using other available program facilities. You are solely responsible for any taxes, GST, duties, levies, fees or other charges levied (including all ticket taxes) or imposed arising from, as a result of or in connection with your participation in Velocity, the accumulation of Points, the use of Status Level benefits or the provision or use of Rewards. VRPL recommends that you consult your accountant or tax adviser to ensure you understand possible tax (including fringe benefits tax) implications, if any, related to Membership and Rewards.
9. Privacy & Electronic Messages
9.1.You agree that the following apply to the personal information VRPL or any existing or prospective Program Partners collect about you in connection with Velocity (including in connection with your transactions with any Program Partners).
9.2.Any or all of VRPL and any existing or prospective Program Partners may use personal information collected about you for the purposes of:
(a)meeting any of their commitments to you;
(b)disclosing that information to third party service providers whom any of them engage to assist in meeting commitments to you;
(c)any or all of them marketing products or services to you;
(d)any or all of them taking steps to endeavour to improve customer service (including by product development, research and marketing initiatives and analysis (including analysis of your acquisitions of goods and services)), and
(e)complying with any law or administrative requirement of any government or judicial agency or stock exchange.
9.3.We may transfer your personal information to or from Australia for any of the purposes set out above.
9.4.Personal information held by VRPL will be held at its registered office or those of its contractors or third party service providers from time to time. You are responsible for ensuring that personal information we hold is correct and complete. Privacy law requirements regarding your right to review and correct any personal information are applicable to any personal information we hold about you.
9.5.Unless you advise Velocity otherwise, you consent to receiving marketing and promotional material from VRPL or any existing or prospective Program Partners. You agree that VRPL need not include an "unsubscribe" facility in any electronic message VRPL sends you.
10.1. Where any law applying to this Agreement renders the following provisions of this clause unenforceable, then, to that extent, the following provisions of this clause do not apply.
10.2. To the extent permitted by law, (which may impose non-excludable obligations, terms, conditions, warranties and consumer rights into the supply and/or sale of goods by VRPL), we are not liable to you for any monetary loss or damage. Where permitted by law to do so, we exclude liability to you for any direct or indirect loss, damage or expense regardless of whether the same arose from negligence, breach of contract or otherwise, and regardless of whether we have any control over circumstances giving rise to the claim or not. If we are liable to you in any way, our liability will be limited to allocating to your Velocity Membership Account the number of Points and/or Status Credits which we consider is appropriate in connection with which the relevant claim arose.
11.1.The allocation of Points and Status Credits in relation to air travel with Virgin Blue Airlines Pty Limited ACN 090 670 965 (Virgin Blue), Pacific Blue Airlines (Aust) Pty Ltd ACN 097 892 389 (Pacific Blue Aust), Pacific Blue Airlines (NZ) Limited (Pacific Blue NZ) and Polynesian Blue Limited (Polynesian Blue) is made in accordance with these terms and conditions and any additional conditions published by or on behalf of VRPL from time to time. These terms and conditions are subject to change and reference should be made to the applicable terms and conditions before purchasing any such products or services.
11.2. Points and Status Credits may only be earned for eligible travel on regular scheduled flights operated by Virgin Blue, Pacific Blue Aust, Pacific Blue NZ and Polynesian Blue. Points and Status Credits may not be earned or may be earned at different rates for code share flights operated by different airlines (that is where a Member is travelling under a Virgin Blue, Pacific Blue, or Polynesian Blue flight number, but the flight is operated by another carrier). Please see www.velocityrewards.com.au for full details.
11.3. Points and Status Credits for eligible air travel will be calculated only on the basis of the amount paid to Virgin Blue, Pacific Blue Aust, Pacific Blue NZ or Polynesian Blue as required, for your personal fare, including taxes, fees and surcharges which are included in the fare. Points and Status Credits will not be earned on other fees or charges which do not form part of your base fare. These include (but may not be limited to) credit card surcharge, baggage charges, Blue Zone fee, International unaccompanied minor fee, fees associated with pets travelling and fees associated with changing flights, cancelling flights or providing a fare refund. You do not earn Points or Status Credit for others flying with you (even if you have paid for their tickets).
11.4. Points and Status Credits for eligible travel undertaken on Virgin Blue, Pacific Blue Aust, Pacific Blue NZ or Polynesian Blue will be credited at the rate specified by the Earning page on www.velocityrewards.com.au.
11.5. Points and Status Credits will not be awarded for tickets which are unused (in whole or part) or refunded (in whole or part). If you do not travel on all sectors of a ticket, you will not earn Points or Status Credits in respect of the unused sectors
11.6.Unless otherwise specified, Points and Status Credits are not earned for travel on charter flights; flights purchased as part of a packaged holiday; free tickets (including tickets issued as Air Rewards); travel industry rebated tickets; competition prize tickets; tickets acquired at an auction; travel by Virgin Blue Group or Polynesian Blue team members on duty or on staff concessional travel; travel under certain Government or corporate travel arrangements; or on tickets which are subject to any specific provisions excluding the accumulation of Points and/or Status Credits which may include, for example and without limitation, discounted tickets. Exclusions from eligible travel are subject to change at the discretion of VRPL.
12. Redeeming Air Rewards with Virgin Blue, Pacific Blue Aust, Pacific Blue NZ and Polynesian Blue.
12.1.Redemption of Air Rewards is subject to seat availability at the time of booking. If seats are not available on a desired flight, you may elect another flight that has seats available.
12.2.Children aged two (2) years or over will be charged the full adult Point level for any Air Reward.
12.3.Infants under two (2) years and not occupying a separate seat, travel free and without the need to redeem Points as long as the accompanying adult is travelling on an Air Reward ticket. There is a limit of one infant per adult Air Reward traveller.
12.4.If the Velocity Member is fifteen (15) years of age or younger, reservations must be made on his or her behalf by a parent or legal guardian.
12.5.The Point levels required to redeem Air Rewards on flights operated by Virgin Blue, Pacific Blue Aust, Pacific Blue NZ and Polynesian Blue will vary based on the route, fare class, time of booking, date and time of travel (refer to www.velocityrewards.com.au for further information on Virgin Blue Group Air Reward redemptions or contact the Velocity Membership centre). Redemption levels are subject to change at the discretion of VRPL.
12.6.The Velocity Membership Contact Centre may supply an Air Reward quotation upon request. Such quotations are not binding upon VRPL or Rewards Partners until such time as a confirmed Rewards booking is created.
12.7.Air Reward bookings are provided to Members and other guests by Virgin Blue, Pacific Blue Aust, Pacific Blue NZ and Polynesian Blue.
12.8. When redeeming an Air Reward with Virgin Blue, Pacific Blue Aust, Pacific Blue NZ and Polynesian Blue, you can choose to pay for your base fare and any applicable taxes, fees and surcharges using either:
a) Points for the entire amount, or
b) A combination of Points plus Pay. Minimum Points thresholds apply when this option is selected. Any pay component is required to be paid by credit card at the time of booking and, as part of a redemption booking, is not eligible for Points earn.
12.9.You may use your Points to acquire an Air Reward on Virgin Blue, Pacific Blue Aust, Pacific Blue NZ or Polynesian Blue for another person. An additional booking charge will apply unless the person is a member of your immediate family (namely spouse [including de facto partner], parent, step parent, parent in law, grandparent, brother, sister, child (including foster child and step child), grandchild, son, daughter, son-in-law and daughter-in-law).
12.10.Air Reward bookings, and any booking changes, cancellations or refunds, are governed by the Virgin Blue, Pacific Blue or Polynesian Blue (as relevant) fare rules and terms and conditions of carriage applicable to that booking.
13. Earning Points with Other Airline Partners (including V Australia)
13.1.The allocation of Points and Status Credits in relation to Air Rewards with Other Airline Partners is made in accordance with these terms and conditions and any additional conditions published by or on behalf VRPL from time to time. These terms and conditions are subject to change and reference should be made to the applicable terms and conditions before booking your flight. Status Credits are not earned on all Airline Partners. See the Earning page on www.velocityrewards.com.au for full details.
13.2.Points and Status Credits (where relevant) may only be earned for eligible travel on regular scheduled flights with Other Airline Partners and actually operated by these airlines (that is Points may not be earned or may be earned at different rates on code-share flights). Points and Status Credits will be earned on V Australia codeshare flights (at the V Australia earning rates) where the operating carrier is Virgin Blue, Pacific Blue or Polynesian Blue. For more information, and any other restrictions relating to specific Airline Partners, please see the Earning Page on www.velocityrewards.com.au
13.3.Points and Status Credits (where relevant) for Air Rewards with Other Airline Partners will be calculated based on miles that you personally have flown and will be credited at the rate specified by the Earning page on www.velocityrewards.com.au. You do not earn Points and Status Credits (where relevant) for others flying with you (even if you have paid for their ticket).
13.4.To earn Points and Status Credits (where relevant) you will need to provide the relevant airline with your Velocity Membership Number at the time of reservation and you may need to show your Velocity Membership Card at the time of check-in.
13.5.Points and Status Credits will not be awarded for tickets which are unused (in whole or part) or refunded (in whole or part). If you do not travel on all sectors of a ticket, you will not earn Points or Status Credits in respect of the unused sectors.
13.6.Unless otherwise specified, Points and Status Credits are not earned for travel on charter flights; flights purchased as part of a packaged holiday; free tickets (including tickets issued as Air Rewards); travel industry rebated tickets; competition prize tickets; tickets acquired at an auction; travel by Other Airline Partners team members on duty or on staff concessional travel; travel under certain Government or corporate travel arrangements; or on tickets which are subject to any specific provisions excluding the accumulation of Points and/or Status Credits which may include, for example and without limitation, discounted tickets. Exclusions from eligible travel are subject to change at the discretion of VRPL.
14. Redeeming Points with Other Airline Partners (including V Australia)
14.0.You can use your Points to redeem for a flight on Redemption Class fares or on other fare classes available to the public for purchase (i.e. "Any Seat" fares). Redemption Class fares are not available on every flight, and availability may be limited.
14.1.Redemption of Air Rewards is subject to seat availability at the time of booking. If seats are not available on a desired flight, you may elect another flight that has seats available.
14.2.Redemption for Air Rewards with Other Airline Partners (except V-Australia)on Redemption Class may only be made on flights operated by these airlines (that is Points may not be redeemed for Air Rewards on code share flights or charter flights). Redemption with V-Australia on Redemption Class can include flights operated by Virgin Blue, Pacific Blue or Polynesian Blue where V-Australia is codesharing with these airlines. Redemption for Air Rewards with Other Airline Partners on fare classes other then Redemption Class may, from time to time, be operated on code share services.
14.3.The Point levels required to make a booking with Other Airline Partners will vary based on the route, fare class, time of booking, date and time of travel. Redemption levels are subject to change at the discretion of VRPL. Refer to www.velocityrewards.com.au for further information on Air Reward redemptions or contact the Velocity Membership Centre.
14.4.The Velocity Membership Centre may supply an Air Reward quotation for travel with Other Airline Partners upon request. Such quotations are not binding upon VRPL or the relevant airline until such time as a confirmed Reward booking is created.
14.5. When redeeming an Air Reward with Other Airline Partners (except V-Australia), you can choose to either:
a) Use your Points to cover the base fare only. Additional taxes, fees and surcharges must be paid by credit card when requested.
b) Use your Points to cover the base fare plus any additional taxes, fees and surcharges.
14.6. When redeeming an Air Reward with V-Australia, you can choose to pay for your base fare and any applicable taxes, fees and surcharges using either:
a) Points for the entire amount, or
b) A combination of Points plus Pay. Minimum Points thresholds apply when this option is chosen. Any pay component is required to be paid by credit card at the time of booking and, as part of a redemption booking, is not eligible for Points earn.
14.7. Air Reward flight bookings, and any booking changes, cancellations or refunds, and time limits within which the ticket must be used are governed by the applicable Other Airlines Partner's fare rules and terms and conditions of carriage and any other conditions set by the Other Airlines Partner which are applicable to that booking.
14.8. When redeeming Air Rewards with Other Airline Partners, children and infant fares and rules relating to the carriage of children and infants may be applicable. These fares and rules will be determined by the policies, procedures, terms and conditions of the relevant Other Airline Partner.
14.9. Special conditions apply for Air Reward bookings made in Redemption Class, including, but not limited to:
(a) Once a redemption booking is made and tickets are issued the ticket is non-refundable and no changes can be made. Points will be forfeited for any ticket which is unused (in whole or in part).
(b) Travel on a Redemption Class Air Rewards ticket must occur within twelve months of the departure date specified on the original ticket
(c) For Redemption Class Air Rewards with Virgin Atlantic:
i. Redemptions must be made for a round trip. Redemptions for one way travel with Virgin Atlantic are not permitted.
ii. Stop overs are permitted in Hong Kong for travel between Sydney and London with Virgin Atlantic.
iii. Open jaw travel is not permitted.
(d) For Redemption Class Air Rewards with Hawaiian Airlines:
i.Redemptions must be made for a round trip. Redemptions for one way travel with Hawaiian are not permitted.
ii.Stop overs are permitted in Honolulu for travel between Sydney and Mainland US.
iii.Open jaw travel is not permitted.
(e)For Redemption Class Air Rewards with Malaysia Airlines:
i.Redemptions must be made for a round trip. Redemptions for one way travel with Malaysia Airlines are not permitted.
ii.Stop overs are not permitted.
iii.Open jaw travel is not permitted.
iv. Missing Points Claim - Please retain your boarding passes and the passenger copy of the ticket to validate your claim.
(f) For Redemption Class Air Rewards with V-Australia:
i. Stop overs are not permitted.
ii. Open jaw travel is not permitted
(g) For Redemption Class Air Rewards with Emirates:
i. Redemptions must be made for a round trip. Redemptions for one way travel with Emirates are not permitted.
ii.A single Stopover in either direction in addition to itinerary Turnaround Point is permitted. Unlimited same day (or closest available) transits en-route to any Stopover or Turnaround point are permitted.
iii.Open Jaw travel is not permitted.
iv.Voluntary Backtracking is not permitted
v. Missing Points Claim - Please retain your boarding passes and the passenger copy of the ticket to validate your claim.
(h) For redemption Class Air Rewards with Delta and Virgin America: Redemption Class Air Rewards are currently not available on Delta or Virgin America. Any Seat fares are available in accordance with these terms and conditions.
14.10.Other terms and conditions may be applicable to Redemption Class Air Rewards, as posted on www.velocityrewards.com.au or by contacting the Velocity Membership Centre.
14.11. You may use your Points to acquire Air Rewards on Other Airline Partners for another person. An additional booking charge determined in accordance with the Fees Schedule will apply unless the person is a member of your immediate family (namely spouse [including de facto partner], parent, step parent, parent in law, grandparent, brother, sister, child (including foster child and step child), grandchild, son, daughter, son-in-law and daughter-in-law).
15.1.A product (which includes a service - Product) will only be displayed for redemption through the Rewards store for the Velocity Rewards Program (the Rewards store) if it is available at the time we post the relevant entry on the Rewards store. A Product may however become subsequently unavailable before the order and delivery form is processed.
15.2.Orders for Products through the Rewards store may be cancelled if your cancellation request is made through the Velocity Membership Centre, and is received by VRPL before VRPL's despatch of your order to the relevant supplier (it is VRPL's intention to despatch orders at the end of each working day).
15.3.Products ordered through the Rewards store will not be despatched until the credit card payment (where relevant) for that Product has been authorised by the relevant merchant bank and VRPL and until the relevant Points have been deducted from your Velocity Membership Account.
15.4.Unless the terms of use of a particular Product provide otherwise, all Products in the form of certificates must be used by the expiry date shown on the certificate.
15.5. Products will not be replaced if stolen, lost, damaged, destroyed or otherwise altered after delivery to the delivery address nominated by you.
15.6. If you do not have enough Points to obtain a particular Reward, we may permit you to contribute cash toward that Reward, provided that the Points you use to obtain the Reward are in no case less than 80% of the total number of Points required.
15.7. Products may have a "Points Only" and/or "Points Plus Pay" option for redemption. For the "Points Only" option, the number of Points specified for the acquisition of that Product is the total number of Points required in order to redeem for that Product , and no further amount will be payable. The “Points Plus Pay” option will require the combined redemption of the number of Points specified and payment on your credit card of the amount specified in order to acquire the Product.
15.8. When redeeming Points for a Product through the Rewards store where we offer the "Points Only" and the "Points Plus Pay" you can elect which option you would like to use to make your redemption.
15.9. For "Points Plus Pay" purchases through the Rewards store, VRPL will accept all major credit cards commonly recognised in Australia at the time of processing an order. Cheques or cash payments will not be accepted.
15.10. Fees payable (if applicable) will be as identified in the Fee Schedule.
15.11. All delivery addresses which you provide for purchases through the Rewards store must be physical addresses in Australia or New Zealand. Post office box addresses will not be accepted. Deliveries will not be made outside New Zealand and Australia.
15.12. VRPL will endeavour to deliver Products purchased through the Rewards store within 14 days of the completion of the order (including credit card authorisation and confirmation by VRPL of the availability of sufficient Points).
15.13. If VRPL is unable to deliver a Product ordered by you through the Rewards store, VRPL will endeavour to agree an alternate delivery arrangement with you. If VRPL has made three unsuccessful attempts to deliver a Product ordered by you, VRPL will return the Product to the supplier, and:
(a) Any monetary funds paid towards the cost of any product will be refunded to the credit card (excluding all delivery charges); and
(b)The Points cost of the product will be reinstated (excluding all delivery charges).
15.14.Subject to any statutory rights which you may have and which cannot be excluded by these terms, you must return any Products purchased through the Rewards store which are faulty, damaged or unfit for use within 7 working days of delivery in order for us to assist you to claim an exchange or refund. In respect of any such exchange, we will endeavour to organise for the collection of the faulty, damaged or unfit Product and to arrange for the despatch of a replacement at no further cost to you. If you request a refund in respect of any such Product, we will, on return of it within the 7 working days' period, refund the purchase price (including delivery charges and returned cost) and make the necessary adjustment to your Points, and credit card payment arrangements. Adjustments to your Points may take up to 7 working days to be effected. If you do not return any faulty, damaged or unfit Products within 7 working days of delivery, then there will not be any points adjustment and any rights you may have shall be limited to those under the relevant manufacturer's/originator's warranties applicable to that Product and must be directed to the relevant manufacturer/originator - we do not provide warranty services. To remove doubt, our obligations under this clause are not obligations assumed as a supplier of Products, but additional commitments we have undertaken in consideration of your use of the Rewards store.
15.15. You agree to direct all enquiries regarding discrepancies with respect to payments for purchases from the Rewards store to the Velocity Contact Centre within 6 months from the date of the relevant purchase.
16. Earning Points with Car Hire Partners
16.1.The allocation of Points in relation to car rental with any Car Hire Partner is made in accordance with these terms and conditions and any additional conditions published by or on behalf VRPL from time to time. These terms and conditions are subject to change and reference should be made to the applicable terms and conditions before hiring a car.
16.2.In Australia and New Zealand Points may only be earned on the time and kilometres portion of the rental charge.
16.3.Points for car rentals will be credited at the rate specified by the Earning page for the Car Hire Partner on www.velocityrewards.com.au
16.4.To earn Points for car rentals the Member must be the person entering into the car rental contract.
16.5.All car rentals are governed by the individual Car Hire Partners standard terms and conditions applicable to the booking.
17.1.Car Rental Rewards are governed by Europcar's standard terms and conditions applicable to the booking.
17.2.Redemption for Car Rental Rewards is subject to availability at the time of booking. All redemptions are non-refundable and name changes are not permitted.
17.3.The Point levels required to make a booking for a Car Rental Reward with Europcar will vary depending on the car type, time of booking and date for which the booking is made. Redemption levels are subject to change at the discretion of VRPL.
17.4.The Velocity Membership Centre may supply a Car Rental Reward quotation upon request. Such quotations are not binding upon VRPL or Europcar until such time as a confirmed Reward booking is created.
17.5.You can use your Points to cover the cost of the vehicle rental only. Additional costs, such as taxes, insurance, car seats and tolls, are not included and must be paid at the time of rental.
17.6.You may use your Points to acquire a Car Rental Reward on Europcar for your immediate family (as defined in the Members' terms and conditions).
17.7.Changes to Car Rental Reward bookings must be made at least 24 hours prior to the start date of the rental. If you wish to change your rental to a smaller class of vehicle then any Points difference will be forfeited. Alternatively, if you:
(a)upgrade your vehicle to a more expensive class; or
(b)change your booking and as a result of that change the price of the rental is great than the original rental price, then you must pay the difference at the time of collection of the vehicle.
17.8.Any changes made less than 24 hours prior to the start date of the booking (including not collecting the vehicle) will result in your Points being forfeited.
18. Earning Points with Hotel Partners
18.1.The allocation of Points in relation to a stay with a hotel Partner is made in accordance with these terms and conditions and any additional conditions published by or on behalf of VRPL from time to time. These terms and conditions are subject to change at the discretion of VRPL and reference should be made to the applicable terms and conditions before booking a hotel stay.
18.2.Points may only be earned by one Member for each hotel stay and only the Member whose name is on the reservation record may earn Points.
18.3.For hotel stays in Australia and New Zealand, Points will be earned in connection with a Qualifying Stay as follows:
(a) Choice Hotels: Hotel charges, including Qualifying Room Rates, food and beverages, telephone, laundry, "pay per view" charges and GST.
(b) Toga Hospitality: Hotel charges, including Qualifying Room Rates, food and beverages, and telephone charges.
(c) IHG: At a flat rate for each Qualifying Stay, dependent on the hotel stayed at. See the Earning page on www.velocityrewards.com.au.
(d) Hilton Hotels Group: At a flat rate for each Qualifying Stay.
18.4.Points will be awarded for Qualifying Stays on Qualifying Room Rates booked through the Hotel Partners central reservation offices, web sites, travel agents or directly at the hotel.
18.5.The maximum number of nights that Points will be awarded varies depending on the Partner:
(a)For Hilton and IHG: there is no maximum number of nights (as for Hilton and IHG Points are awarded on the basis of a flat rate for each Qualifying Stay).
(b)For Qualifying Stays outside Australia and New Zealand
i.Choice: for Singapore, American Samoa and Papua New Guinea, Points will be earned at a flat rate for each Qualifying Stay.
ii.IHG: Points will be earned at a flat rate dependent on the hotel stayed at. see the Earning page on www.velocityrewards.com.au.
iii.For Hilton: Points will be earned at a flat rate for each Qualifying Stay.
18.6.Consecutive nights at the same hotel will be considered one stay regardless of the number of check-ins.
18.7.The number of rooms that Members can earn Points on any one night varies depending on the hotel Partner. Members can earn Points for a maximum of the following number of hotel rooms with each hotel Partner:
(a)Choice: 3 hotel rooms on any one night;
(b)Toga Hospitality and Hilton: 1 hotel room on any one night; and
(c)IHG:
i.in US and Canada (except InterContinental): 9 hotel rooms on any one night provided rooms are used in conjunction with the Member’s stay at the same hotel, and their Priority Club Rewards member number is recorded in each reservation;
ii.in Asia-Pacific and Europe, the Middle East and Africa: 1 hotel room on any one night.
18.8.With all hotel Partners except IHG, Points are not awarded for "no shows", even if the room is paid for in full. If a Member needs to change their booking, without loss of Points, they must advise the hotel at least 24 hours in advance of the original check-in time. For "no-shows" with IHG, Members will still be awarded Points so long as the booking has been paid for in full.
18.9.All hotel stays are governed by the hotel Partner's terms and conditions.
19. Redeeming Points with Hotel Partners
19.1.Redemption for hotel Rewards is subject to availability at the time of booking and blackout periods may apply. All redemptions are non-refundable and name changes are not permitted.
19.2.The Point levels required to make a booking for a hotel Reward stay vary according to the property chosen. Redemption levels are subject to change at the discretion of VRPL. For full details of redemption levels visit the Redeeming Hotel pages at www.velocityrewards.com.au.
19.3.You can use your Points to cover the cost of hotel accommodation only. Additional charges including, without limitation, charges such as food & beverages, telephone, laundry, pay per view charges are not included and must be paid at the time of your stay. You will not earn Points on these additional charges when you are staying on a hotel Reward booking.
19.4.Changes or cancellations to hotel Reward bookings must be made
(a)Choice: at least 24 hours prior to the check in date of your hotel stay.
(b)Toga Hospitality: at least 5 business days before the original check-in date
(c)Hilton Hotels: before 4pm on the day ofcheck-in for cancellations, and at least 24 hours prior to the date of check-in for amendments.
19.5.Any changes or cancellations made outside the time limits indicated above will result in your Points being forfeited. Hotel Reward stays are governed by the hotel partner's standard terms and conditions applicable to the booking.
19.6.Members who do not 'show' for a redeemed booking will forfeit the Points paid, unless the redemption booking is with Hilton. For "no shows" on redemption bookings with Hilton, Members will be charged the equivalent of one night's room rate plus any applicable taxes, fees and surcharges. The room rate will be the minimum room rate applicable for that date. This charge will not be eligible for Points earn. Members will be able to use the redemption certificate for another booking, so long as it is used before the expiry date.
20. Earning Points with Other Program Partners
20.1.VRPL has other arrangements with Program Partners in relation to the awarding of Points to Members. Such arrangements include the awarding of Points for the purchase of goods and services from Partners, participation in Program Partner loyalty schemes or promotions, and purchasing/performance incentives.
20.2.Points in relation to goods and services of Program Partners are earned in accordance with the rates and Terms and Conditions determined by the Partner and VRPL, and are subject to change. Members should check the applicable rates, terms and conditions with the relevant Partner or VRPL online at www.velocityrewards.com.au or by calling the Velocity Membership Contact Centre before purchasing any such products or services. A list of Program Partners is available on this website.
20.3.VRPL may, from time to time, engage other Program Partners, participate in other such arrangements or approve other ways in which Members may earn Points or be eligible for Rewards. Where this occurs, the terms and conditions relevant to these arrangements will be available through VRPL (online at http://www.velocityrewards.com.au or through the Membership Contact Centre) or the relevant Program Partner.
21. Redeeming Points with Other Program Partners
21.1. VRPL has other arrangements with Program Partners in relation to the redeeming of Points. Such arrangements may include but are not limited to the redeeming of Points for the goods and services from Partners, and vouchers for use with Partners.
21.2. Points required to redeem for Rewards, and terms and conditions relating to redemption of these Rewards, are in accordance with the redemption rates and Terms and Conditions determined by the Partner and VRPL, and are subject to change. Members should check the applicable redemption rates and terms and conditions with the relevant Partner or VRPL (online at www.velocityrewards.com.au or by calling the Velocity Membership Contact Centre) before redeeming Points for any such products or services.
21.3. Rewards may change from time to time and may be subject to limited availability. To the extent permitted by law, (which may impose non-excludable obligations, terms, conditions, warranties and consumer rights into the supply and/or sale of goods by VRPL), VRPL reserves the right at all times to withdraw, cancel, withhold, deny access to, or use of, or in any way change any of the Rewards previously advertised, offered to or accepted by any Member at any time without liability. If you have ordered a Reward and it subsequently becomes unavailable, your consent will be obtained for a substituted Reward.
21.4. In addition to the Points required for a Reward, Members must pay any and all identified surcharges, charges, fees, GST and taxes. Where the amount of taxes (including GST), duties, levies charges or other liabilities is known to Velocity and directly related to the Reward, it will be displayed on the Velocity website or available by contacting the Membership Contact Centre. This applies to all Rewards whether these are provided by VRPL or a Program Partner.
21.5. Rewards may be subject to personal income or other tax assessment. Members are advised to check with their accountant or tax adviser for further information.
22.1.The fees as displayed in the Fee Schedule are valid at the time of publishing. We will give you 30 days' written notice of the introduction of, or an increase in, any fees and will also post details at www.velocityrewards.com.au.
| Activity | Membership Contact Centre* | WEB* |
|---|---|---|
| Joining | $20 per member | No Fee |
| Annual | No Fee | No Fee |
| Monthly Paper Statement | $20 per year | $20 per year |
| Adhoc Paper Statement (one off or replacement) | $15 | N/A |
| Reward Booking on Virgin Blue, Pacific Blue Aust, Pacific Blue NZ, or Polynesian Blue | $30 per person / per booking | No Fee |
| Reward Booking on V Australia | $50 per person / per booking | No Fee |
| Credit Card surcharge for Flight Redemptions | Find out more details » | Find out more details » |
| Non Family member reward ticket on Virgin Blue, V Australia, Pacific Blue Aust, Pacific Blue NZ, Polynesian Blue or all other Velocity Partner Airlines | $30 per ineligible passenger in addition to the booking fee | $30 per ineligible passenger |
| Replacement Card | $10 or 1000 Velocity Points | N/A |
| Transfer to family member | $20 per member | No Fee |
| Online shop redemption | $20 - per phone call | N/A |
| Combination purchase eg flights on Virgin Blue, Pacific Blue Aust, Pacific Blue NZ or Polynesian Blue flights and Online Shop redemption | Charge as per above for each item | N/A |
|
* Fees are inclusive of Australian GST where applicable |
23.1 The allocation of Points in relation to the purchase of goods and services made at the Velocity ShopAndEarn Store ("ShopAndEarn Store") is made in accordance with these Terms & Conditions and any additional conditions published by or on behalf of VRPL from time to time. These Terms & Conditions are subject to change and reference should be made to the applicable terms and conditions before purchasing.
23.2 The ShopAndEarn Store will be run in conjunction with International Customer Loyalty Programmers Pty Ltd ("ICLP") a VRPL Program Partner. These Terms and Conditions are for the benefit of and separately enforceable by each, of VRPL and ICLP. Please refer to clause 1.3 of the Terms & Conditions. ICLP may at any time publish and enforce any terms and conditions they feel necessary for the operation of the ShopAndEarn Store.
23.3 ICLP will source and manage "Retailers" that will offer products and services for sale at the ShopAndEarn Store. VRPL is not responsible for the content of the ShopAndEarn Store or the content or availability of any third party web sites that link from the Velocity Rewards site including the sites of Retailers.
23.4 To access the ShopAndEarn Store you must be a current Velocity Member and supply your Velocity Membership Number, password and PIN. In order to earn Points, you must be logged into the Velocity Rewards site and access the Retailers sites via links from the Velocity Rewards site. You cannot earn points for purchases that you make prior to becoming a Velocity Member.
23.5 The recommended minimum configuration for satisfactory operation of the ShopAndEarn Store is either a Windows, Macintosh or Linux operating system running Internet Explorer 6+, Firefox 1.5 or Safari 1+. You will also require Macromedia Flash 6 and Quick Time 6. For more information on the minimum system requirements for operating the ShopAndEarn Store go to Minimum System Requirements.
23.6 You agree to the use of cookies to track and record purchases made by you at the ShopAndEarn Store. It is your responsibility to ensure that cookies are turned on in your browser and that the security settings in your browser allow the use of cookies. All personal information will be dealt with in accordance with clause 9 of the Terms & Conditions and VRPL's Privacy Policy.
23.7 Points may only be earned by purchasing goods and services from the ShopAndEarn Store from the date that the ShopAndEarn Store joins the Velocity Rewards program. Points may only be earned by purchasing goods and services from Retailers at the ShopAndEarn Store from the date that the Retailer becomes available at the ShopAndEarn Store.
23.8 Points may not be redeemed for the purchase of goods and services through the ShopAndEarn Store.
23.9 The purchase price of all goods and services offered for sale at the ShopAndEarn Store is in Australian dollars as outlined at clause 1.8 of the Terms & Conditions.
23.10 Prices may be subject to fluctuation at any time.
23.11 Points earned on a purchase will be credited to the user's Velocity Rewards Account. Points will not be earned on a purchase made directly with a Retailer unless you log in using your Velocity Rewards Account details prior to making the purchase. You can only nominate one Velocity Rewards Account number for each purchase that you make.
23.12 Your purchases are tracked and reported back to VRPL and ICLP by the Retailer. VRPL is not responsible for any errors or delays in reporting transactions however VRPL and ICLP will use reasonable endeavours to ensure that reporting of transactions by Retailers occurs.
23.13 VRPL may stipulate the calculation of Points per Dollar spent or allocate Fixed Points in relation to activity at the ShopAndEarn Store.
23.14 VRPL may at any time vary the method or procedure for the calculation of Points.
23.15 You may check the number of Points earned on your purchases by logging into Your Account via the website www.velocityrewards.com.au.
23.16 Following a purchase Points will be posted as "Pending" by the Retailer.
23.17 Once a purchase has been approved by the Retailer Points will be posted as "Approved" and transferred to your Velocity Rewards Account. Pending and Approved Points are the sole responsibility of the Retailer from whom a purchase is made. VRPL does not warrant any time frame for Approval of a purchase.
23.18 If a purchase is cancelled or goods are returned to a Retailer, the Pending Points allocated for the purchase will be cancelled. The Pending Points will then be removed from Your Account and and will be show as "Cancelled". Once Points have been Approved they will be transferred to your Velocity Rewards Account.
23.19 Should VRPL or ICLP suspect fraudulent or suspicious activity in relation to your account, VRPL may place your account on hold or suspend transactions.
23.20 Velocity Members that choose to access the ShopAndEarn Store do so at their own risk. VRPL is not responsible for any failure in communication between Velocity Rewards, ICLP, Retailers or you which is beyond our reasonable control.
23.21 Where permitted by law to do so VRPL excludes liability to you for any direct or indirect loss, damage or expense arising from your use of the ShopAndEarn Store regardless of whether the same arose from negligence, breach of contract or otherwise, and regardless of whether VRPL have any control over circumstances giving rise to the claim or not.
23.22 All information and data displayed at the ShopAndEarn Store by VRPL, ICLP or Retailers is offered for information purposes only and is binding only to the extent that the contents of any such information or data are expressly incorporated in writing in these Terms & Conditions.
23.23 All purchases of goods and services at the ShopAndEarn Store will be subject to the terms and conditions of the Retailer from which they are purchased including but not limited to delivery and return policies. If you have any questions regarding your purchase or complaints you must contact the Retailer directly.
23.24 Warranties, if any, are provided by Retailers and not VRPL. VRPL accepts no liability for defects in quality or condition of goods and makes no claims or warranties as to the delivery of goods or services to the extent permitted by law.
23.25 All enquiries regarding discrepancies with respect to Points from the ShopAndEarn Store are to be directed to the Velocity Contact Centre.
